Frequently Asked Questions

We know reaching out for financial support can feel like a big step. Our goal is to make things nice and simple from the very first conversation. It’s a brave step to reach out for help and advice around money so first of all we want to say well done you and we’re here to help!

Time to find out more? Have a read:

What does Levin Budget Services actually do?

We provide free, confidential financial mentoring to individuals and whānau. That’s our way of taking care of our local communities.

That includes budgeting support, debt management, creditor negotiations, savings planning, hardship applications and guidance through more complex financial situations.

We don’t judge and we don’t lecture. We listen, we understand your goals and we work alongside you to create practical steps forward.

How many financial mentors do you have at the moment?

Currently we have 6 fantastic mentors and one trainee mentor and we’re all very dedicated and passionate about what we do.

As well as being based across the Horowhenua District we now have Budget Services Kāpiti after having won the Ministry of Social Development (MSD) tender to provide “Building Financial Capability” services. We’ve very proud of that achievement and what we can now provide across these wonderful communities.

Is this service free?

Yes. Our financial mentoring services are free to access. We believe everyone deserves support to build financial wellbeing, regardless of their situation.

Will you tell me what to do with my money?

No. This is your journey. We’re here to offer guidance, knowledge, and options but you stay in control. We work collaboratively so any plan we create feels realistic and achievable for you.

Can you help if I have debt?

Yes. Debt can feel heavy and overwhelming, but you don’t have to manage it alone. We can:

● Help you understand what you owe

● Work through repayment options (we’re master negotiators!)

● Support conversations with creditors

● Explore hardship or insolvency options if needed

Our focus is always on practical, manageable solutions.

Do you help with KiwiSaver hardship applications?

Yes, we do. If you’re experiencing significant financial hardship, we can guide you through the KiwiSaver early withdrawal process and help you complete the required documentation correctly.

What if I’ve already fallen behind on bills?

That’s okay. It’s never “too late” to ask for support. We can help prioritise payments, communicate with creditors and develop a plan to reduce stress and regain control.

Is my information confidential?

Yes. Everything you share with us is treated with strict confidentiality and professionalism.

What’s a recent proud moment for Levin Budget Services?

Winning the Ministry of Social Development (MSD) tender to provide “Building Financial Capability” services for Kāpiti!

What does that mean?

Budget Services Kāpiti operates under the Ministry of Social Development (MSD) Financial Mentoring Services tender, which recognises providers who meet national standards for quality, professionalism and accountability.

Being part of the MSD tender means:

● Our financial mentors are trained and qualified

● We meet strict service delivery standards

● We are regularly monitored for quality and compliance

● Our services align with national best-practice guidelines

This ensures the Kāpiti community receives trusted, professional financial mentoring from a team who not only offer experience and professionalism but compassion and care too. It’s important to us that our communities know we’re here to work alongside local whānau and individuals to build stronger financial futures together.

What services are available through Budget Services Kāpiti?

The services available at Budget Services Kāpiti are the same as our other locations but here’s a quick recap:

Services include:

● One on one budgeting support

● Debt management and repayment planning

● Creditor negotiations

● Insolvency guidance

● Savings planning

● KiwiSaver hardship applications

● Access to no or low interest loan information

All delivered in a supportive, non judgemental environment at 6 Tongariro Street, Paraparaumu from Monday - Friday. Even if you just want a quick chat to find out more or you want to refer us to someone and would like an insight; everyone is welcome at Budget Services Kāpiti and all our other locations.